To return your product, you should mail your product to:
Sonotone, 102, Savoy Chambers, Linking Road Extension, Santacruz (West), Mumbai, Maharashtra, India 400054.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Wear and tear on the product
- Damage to the original manufacturing box or accessories
- Missing box items
- Tampered / Missing barcode from the product
Return Policy Exceptions
- All wind instruments such as Harmonicas, Flutes, Saxophones, etc; all Microphones and all Headphones/Earphones such as In-ear monitors, True Wireless Earphones – due to hygiene/Covid-19 risks from potential exposure to the mouth/ear area (unless there is a case of product malfunction/product defect).
- Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns.
- Products that show willful damage will not be accepted as returns.