Return Policy
Returns
Receive a refund for any reason if you return a product within 7 days of your delivery date that is still in brand new condition with the original packaging and with all items delivered with the product.
The refund will be initiated only after the package has been received back at our facility.
The refunded amount will be transferred, as per banking and payment gateway norms, within 3 to 5 business days of the receipt of the returned shipment.
For any queries, you can contact us at info@sonotone.in
Return Shipping
To return your product, you should mail your product to:
Sonotone, 102, Savoy Chambers, Linking Road Extension, Santacruz (West), Mumbai, Maharashtra, India 400054.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Missing/Damaged Fee
For products returned with the following conditions below, a 15% product missing/damaged fee will be deducted from the refunded amount:
- Wear and tear on the product
- Damage to the original manufacturing box or accessories
- Missing box items
- Tampered / Missing barcode from the product
Refunds will not be processed for products with more significant damage or missing significant accessories.
Return Policy Exceptions
We do not accept returns for the following items:
- All wind instruments such as Harmonicas, Flutes, Saxophones, etc; all Microphones and all Headphones/Earphones such as In-ear monitors, True Wireless Earphones – due to hygiene/Covid-19 risks from potential exposure to the mouth/ear area (unless there is a case of product malfunction/product defect).
- Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns.
- Products that show willful damage will not be accepted as returns.